I often talk about knowing your guest and about
The reason we want the information from our guests is two fold:
1. We want to market to them so we can get them to come back time and time again.
2. We want to understand the demographics of our existing guests and clients so we know exactly what to look for when we seek out more people to market to. “Our future guests look a lot like our current best guest”
So I put together a list of 7 things you absolutely MUST know about your future prospects.
1. Age– Everything you say and write, including slang, allusions, word difficulty, and topics should be adjusted to meet age appropriateness.
2. Gender– Despite the dual roles men and women tend to fill, most individuals can be segmented (and sold to) based on gender-specific interests or needs.
3. Location– Values and culture tend to vary based on demographics. Having a clear understanding of regional difference will improve your targeted messages.
4. Education Level– Similar to age appropriateness, education levels should determine how you address your prospects and what benefits they will find in your product or service.
5. Income– The needs and wants from one social class to another should be a guide to the types of products and services you should be selling them.
6. Marital Status- The values, needs, and desires of married persons greatly differ from those that are single. Marketing family messages to single persons (and vice versa) can lose the deal for you.
7. What Keeps Them Up At Night– This is the most important one. You’ve got to know your prospect’s fears, worries, concerns, excitements, hopes and dreams. When you know the conversation inside your prospect’s head, you can enter it, speak to it, and build a relationship that leads to a customer.
Once you have this information in focus you can really craft a message that speaks to your prospect. We will focus on that in our next Business Builder Tip.
I would love to hear your thoughts on the topics I present and their link to True Restaurant Success. Please do not hesitate to share – Leave a Comment
Your 7 tips are great! Basically, it’s all about knowing our guests and how to maintain a good relationship with them. Anyway, thanks a lot for sharing.
@ Robb Thanks and glad you like the post! Sometimes this is easier said than done! However, achieving this supreme level of understanding with your clients will do wonders for your working relationship. Let the customer know what you are willing to do to take care of his/her concerns. Ask for the customer’s commitment to the plan before proceeding with the action.